Refund and Returns Policy

Overview:

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.


Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-4 business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bonganze.in

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bonganze.in and send your item to: 284/286, S N Bannerjee Road, New Barrackpore, North 24 PGS West Bengal, Kolkata -700131.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns:

To return your product, you should mail your product to: 284/286, S N Bannerjee Road, New Barrackpore, North 24 PGS West Bengal, Kolkata -700131.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

At BonGanze, we are committed to providing you with a delightful and hassle-free shopping experience. Our policies and terms of use are meticulously crafted to ensure smooth purchases and comprehensive support. We kindly request you to thoroughly review them to make informed decisions.

Domestic Shipping
Charges:

We offer FREE SHIPPING ACROSS INDIA for all orders

Timelines:

It takes 07-09 working days from the order date. During peak seasons, festivals, or unforeseen circumstances such as political unrest, delays of up to 10-15 days may occur. In such cases, our team will promptly notify you via email or phone.

Receiving Order Guidelines:

In the event of receiving a damaged, broken, or opened parcel, please refrain from accepting the order. Instead, record a video take images of the parcel, and contact us immediately with the order number. We will use this evidence to resolve the issue swiftly and initiate claims with the shipment agency.

Reliable Shipping Partners for Timely Deliveries:

Understanding the significance of timely and secure product delivery, we have partnered with esteemed domestic courier services like Delhivery, DTDC, and more. This collaboration ensures the seamless delivery of all orders.

Order Processing and Tracking:

Once an order is placed on our website, it enters our processing system. After passing through multi-level quality checks, your item is securely packed and handed over to our trusted delivery partners. Upon dispatch, a unique tracking identity number is sent to your registered email and mobile number via SMS, allowing you to track the delivery status on the courier partner’s official website.

Need help?

Contact us at support@bonganze.in for questions related to refunds and returns.

Close My Cart
Close Wishlist
Recently Viewed Close
Close

Close
Navigation
Categories